Refund & Returns Policy

Effective Date: 07.08.26

At MHO Store, we want you to be completely satisfied with your purchase. If you're not fully satisfied, we're here to help.

Return Eligibility

Most items may be returned within 30 days of the delivery date, provided they meet the following conditions:

• Items must be unworn, unused, and in their original condition.

• Original tags must be attached where applicable.

• Items must be returned in their original packaging.

• Proof of purchase or order confirmation is required.

We reserve the right to refuse returns that do not meet these requirements.

Non-Returnable Items

The following items cannot be returned or exchanged unless they arrive damaged or defective:

• Gift cards

• Final sale or clearance items

• Personalized or custom-made products

• Items marked as non-returnable at the time of purchase

• Products that have been worn, washed, altered, or damaged after delivery

How to Start a Return

To request a return, please contact our customer support team with:

• Your order number

• The item(s) you wish to return

• The reason for the return

If your return is approved, we will provide instructions for returning your item.

Returns sent without prior authorization may experience processing delays.

Return Shipping

Unless the return is due to a damaged, defective, or incorrect item, customers are responsible for return shipping costs.

We recommend using a trackable shipping service, as MHO Store is not responsible for returned packages that are lost or damaged during transit.

Damaged, Defective, or Incorrect Items

Please inspect your order upon delivery.

If you receive an item that is damaged, defective, or incorrect, contact us within 7 days of receiving your order. Include your order number and photographs of the issue so we can resolve it as quickly as possible.

If approved, we will replace the item or issue a refund at no additional cost to you.

Exchanges

If you need a different size, color, or item, we recommend returning the original product (if eligible) and placing a new order for the desired item.

If direct exchanges are available, our customer support team will be happy to assist.

Refunds

Once your returned item has been received and inspected, we will notify you of the status of your refund.

If approved, your refund will be issued to your original payment method.

Please allow 5–10 business days for the refund to appear on your account, depending on your bank or payment provider.

Original shipping charges are non-refundable unless the return is the result of our error.

Order Cancellations

Orders are processed quickly to ensure prompt shipping.

If you need to cancel an order, please contact us immediately. While we will make every effort to accommodate your request, we cannot guarantee cancellation once an order has entered processing or has been shipped.

Lost or Stolen Packages

MHO Store is not responsible for packages that are lost or stolen after they have been marked as delivered by the shipping carrier.

If you believe your package has been lost or stolen, please contact the shipping carrier directly. Our customer support team will also assist where possible.

Contact Us

If you have any questions about our Refund & Returns Policy or need assistance with a return, please contact our customer support team using the contact information available on our website.

We are committed to making your shopping experience with MHO Store as smooth and enjoyable as possible.